Returns + Exchanges

We hope you love your purchase. In the unlikely event that your order arrives damaged, returns must be made within 7 days of receiving your order. Please contact us before sending back an item to authorize a return. Items should be sent back in original condition and include an explanation stating the reason for your return or exchange, as well as a return address. We can either issue a refund or exchange for another item. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you. 

Please note, crosslyne jewelry is hand made and hand finished therefore slight irregularities may occur.